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Tag: usability

UX and Service design: What’s the link?
23
Jun 2016

UX and Service design: What’s the link?

UX and service design appear to be two distinct fields of practice, yet these terms seem to be used interchangeably in all that relates to..

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24
May 2016

4 steps to design anything, even your team’s activities

Everyone is creative, but not all the time. How can you boost your creativity to optimise your time spent at the office? Contemporary research shows..

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Banking standards are moving up: UX or fall
23
Apr 2016

Banking standards are moving up: UX or fall

Ask around where one expects to find the best user experience, and most people will point to tech-driven industries, from UBER to Tesla and the..

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Best design practices in designing IVR
17
Sep 2015

Best design practices in designing IVR

In 2009, we conducted an assessment of four Interactive Voice Response (IVR)s for various government agencies with 74 participants (using touch-tone, not speech recognition). Among..

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UXMasterclass 2015, Sydney – recap 1
15
Apr 2015

UXMasterclass 2015, Sydney – recap 1

Disruption is the word to remember of the last UXMasterclass 2015 conference organised by PwC Australia Digital Change in Sydney. Organisations need to move faster,..

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