Touch interfaces are becoming more and more popular. The iPhone and its younger brother, the iPod Touch, are highly responsible for this recent popularization. We..

I wrote up a brief report on the EuroITV conference, held in Leuven, Belgium from 3 to 5 June, where Jay Vidyarthi and I presented. ..

Let’s quickly review why, and under what conditions, these questions are used. Secret questions (security questions) are most often used when a user has forgotten..

Yu Centrik has worked on several projects assessing Interactive Voice Response (IVR) interfaces. We have conducted an evaluation of four automated telephone systems for various..

As a usability consulting firm, we perform a lot of usability tests on websites. One of the methods we use involves remote testing. Remote testing..

Target has issued a series of ads in the New York subway system for a live album by singer John Legend.  The ads feature a..