If you’re a regular Web surfer, you’ve probably signed up for online services like email, e-commerce or social networks… You’ve probably also noticed that when..

Touch interfaces are becoming more and more popular. The iPhone and its younger brother, the iPod Touch, are highly responsible for this recent popularization. We..

I wrote up a brief report on the EuroITV conference, held in Leuven, Belgium from 3 to 5 June, where Jay Vidyarthi and I presented. ..

Let’s quickly review why, and under what conditions, these questions are used. Secret questions (security questions) are most often used when a user has forgotten..

Yu Centrik has worked on several projects assessing Interactive Voice Response (IVR) interfaces. We have conducted an evaluation of four automated telephone systems for various..

As a usability consulting firm, we perform a lot of usability tests on websites. One of the methods we use involves remote testing. Remote testing..

Target has issued a series of ads in the New York subway system for a live album by singer John Legend.  The ads feature a..