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Latest Thinking

20
Apr 2017

UX + Agile: A winning formula in complex IT projects

Part I: Task analysis Earlier this month at the 2017 PMI symposium, we presented a case study about how a Montréal IT firm we collaborate..

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16
Mar 2017

Love. Patterns. Inclusiveness. Creativity.

Notes from Michael Gough at ConveyUX 2017 Earlier this month in Seattle, Michael Gough, Chief Design Officer at Microsoft, was one of the keynote speakers..

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16
Mar 2017

IN FLUX Service Design Conference

Here’s an interesting recap of IN FLUX, the last Service Design Network conference in Toronto we attended and presented at: “Like so many of you,..

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02
Mar 2017

Have you evaluated the maturity of customer experience in your organisation?

Today, many industries and organisations are being disrupted. They are facing more agile digital competition, while having to support legacy products that provide a large portion of..

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16
Feb 2017

Design Thinking always brings value!

With the right approach, Design Thinking is a product & service design process that always brings value. During the ideation phase quantity is favoured over..

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01
Feb 2017

DEMYSTIFY UX – Get informed, trained and certified!

Do you know how to: Promote the adoption of your products and your services? Improve the quality of your customer service? Ensure the usability of..

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31
Jan 2017

Introduction to Design Thinking

Annemarie, our director of Research & Design, made a quick video introducing the Design Thinking approach. Dive into it!

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12
Jan 2017

On electoral reform: Creating confusion and bias

A recent attempt by the Canadian government to engage with citizens and understand their view on electoral reform is resulting in a backlash of dismay..

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14
Dec 2016

The UX Designer Holiday Survival Kit

It was in 1995 when renowned cognitive psychologist and designer Don Norman invented the term user experience (UX) to describe the activities of his team..

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10
Nov 2016

WUD 2016 – Let’s talk about Election ballots

Happy World Usability Day! We thought it was the perfect day to talk about election ballots. Let’s dive in:

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