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    19
    Oct 2017

    2 conferences of interest held in Montreal

    2 events of interest to follow in the next two weeks. Both relate to our field: the premier international gathering on ethnography in industry organised by EPIC will be..

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    01
    Jul 2017

    Service Design of Public Services to Inspire Citizens

    For over a decade now, several governments have used Service Design to transform their policies, infrastructures in order to get closer to the citizens. Service..

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    A special offer on our practical digital guide on how to Design Engaging Forms!
    11
    May 2017

    A special offer on our practical digital guide on how to Design Engaging Forms!

    Forms are often neglected and yet they can be one of the most crucial elements of engagement. This practical digital guide in PDF format, in English, is..

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    UX + Agile: A winning formula in complex IT projects
    20
    Apr 2017

    UX + Agile: A winning formula in complex IT projects

    Part I: Task analysis Earlier this month at the 2017 PMI symposium, we presented a case study about how a Montréal IT firm we collaborate..

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    Love. Patterns. Inclusiveness. Creativity.
    16
    Mar 2017

    Love. Patterns. Inclusiveness. Creativity.

    Notes from Michael Gough at ConveyUX 2017 Earlier this month in Seattle, Michael Gough, Chief Design Officer at Microsoft, was one of the keynote speakers..

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    IN FLUX Service Design Conference
    16
    Mar 2017

    IN FLUX Service Design Conference

    Here’s an interesting recap of IN FLUX, the last Service Design Network conference in Toronto we attended and presented at: “Like so many of you,..

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    Have you evaluated the maturity of customer experience in your organisation?
    02
    Mar 2017

    Have you evaluated the maturity of customer experience in your organisation?

    Today, many industries and organisations are being disrupted. They are facing more agile digital competition, while having to support legacy products that provide a large portion of..

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    Design Thinking always brings value!
    16
    Feb 2017

    Design Thinking always brings value!

    With the right approach, Design Thinking is a product & service design process that always brings value. During the ideation phase quantity is favoured over..

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    DEMYSTIFY UX – Get informed, trained and certified!
    01
    Feb 2017

    DEMYSTIFY UX – Get informed, trained and certified!

    Do you know how to: Promote the adoption of your products and your services? Improve the quality of your customer service? Ensure the usability of..

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    Introduction to Design Thinking
    31
    Jan 2017

    Introduction to Design Thinking

    Annemarie, our director of Research & Design, made a quick video introducing the Design Thinking approach. Dive into it!

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