The lean UX approach tends to focus on reducing deliverables and testing rapidly with real users to get an idea of how product design ideas meet core objectives. In other words this approach focuses on the design phase. It involves customers throughout the design process. It’s collaborative and cross-functional.
Under pressure: users around the world reviewed smart blood pressure monitors
The UXalliance, a global network of 25 leading user experience (UX) research and design firms, managed and executed an international review of smart blood pressure monitors. Driven by the growing market for digital health devices, UX experts from 17 countries reviewed the purchase journey, out-of-box experience, and daily use of blood pressure monitors connected to mobile applications.
Customer surveys? Focus groups? What about getting customer feedback right where the experience is, in a continuous way? Heathrow's Terminal 5 gives people a quick and simple way of telling about their experiences with kiosks like the one pictured below that are available in different strategic points asking questions like "How was your security experience today?" and "How clean was this toilet today?".