Yu Centrik welcomed 45 guests for a breakfast celebration on November 12 for the 10th annualWorld Usability Day. Five short presentations of refreshing initiatives showcasing the human side of innovation in a candid atmosphere, perfect with a croissant and coffee.
The Coastal Redwood (Sequoia sempervirens) trees exist along the western coast from southern Oregon down through the top half of California. Coming into contact with living things of this scale and age produces a unique mix of feelings.
In 2009, we conducted an assessment of four Interactive Voice Response (IVR)s for various government agencies with 74 participants (using touch-tone, not speech recognition). Among the ergonomic weaknesses that we identified, the most common were related to terminology (vocabulary, labels, jargon as well as the syntax) and too many options in the menus.
Six years later, we’ve found that the majority of problems identified at that time are still present today.