This was not our first time conducting usability tests with people with special needs but after this most recent experience, we felt it is important to share some precautions to consider when embarking on this journey.
Our projects have addressed people with diverse needs: some tests targeted the elderly with health conditions, others were aimed at illiterate individuals, while others concerned web site accessibility for the cognitively impaired and the physically disabled. The physically disabled participant used a virtual mouse along with an aid to interact with the keyboard*.
Automated telephone systems (also called Interactive Voice Response systems, or IVRs), whether in private companies or offices, don’t respect best practices in the design of voice user interfaces and in particular don’t adapt to their users’ reality.
We present here the second of a series of blogs about the accessibility of IVRs focusing on the first issue we observed in IVR: the terminology.
As a reminder, here are the most common problems found in RVIs:
In recent years, the community of UX professionals have adapted their methodology to new trends in project execution. "Agile", "Lean", among others, have been the watchword, and activities related to user-centered design that formerly required weeks to be carried out from start to finish, now need to be done in a few hours or days.
We're back from the Healthcare Experience Design Conference in Boston. Two members of our team took part of an amazing full day Masterclass with BJ Fogg on designing for behaviour change and also saw about 20 presentations about designing for a better healthcare experience. We’ll write a few blogs posts on the subject, until then, see below some pictures of the event.
The study of emotions is becoming increasingly important in the practice of user-centered design. The analysis of emotional reactions to a product goes beyond traditional measures of usability; it puts more emphasis on what the user feels over the course of their experience of use of the product.