By: 
Joelle Stemp

In highly competitive markets like retail, customer service is critical in differentiating oneself from the competition. But what is the quality of this service in the ecosystems of large businesses and government organisations, where the customers are captive?

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By: 
François Courtois
Computer at work

Young Generation Y employees are faced with a gap between the fast and intuitive applications they use day-to-day, and business applications whose design sometimes dates 10 years.

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By: 
Marcio Leibovitch
A couple of years ago we conducted usability tests in Japan as part of a large design project Yu Centrik was taking part in. At the time, we had many questions about what needed to be adjusted in our prototype, discussion guide, and all other test aspects, in order to get the best possible results.
 
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By: 
Joelle Stemp
UX-PM Certification Montreal

Congratulations to our first group of UX-PM participants certified in Montreal!

UX-PM Certification Ceremony Montreal

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By: 
Emilie Bonnier
Christmas tree

This year we've had the pleasure of re-visiting the idea of the Christmas tree, inspired by the different professions in our field. 

Do you recognize yours? 

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