By: 
Joelle Stemp
UX-PM Certification in Paris

I read this morning the new American Express survey revealing that 3 out of 4 Canadians have spent more with a company because they've experienced positive customer service with that company.

Providing a high level of service can make all the difference. Here's proof of what customers really need and really want.

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By: 
Marcio Leibovitch
As consultants in the field of User Experience, we at Yu Centrik have all had the chance to see different companies fight their way into the world of UX.
 
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By: 
Joelle Stemp
On October 10, 2014 in New York city, GFK hosted the 10th UX Masterclass on the theme “UX and Market Research: Bridging the Gap”.
 
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By: 
Ignacio Calvo

This week we got to take a look at one of the most surprising things out of last June’s Google I/O conference: Google Cardboard.

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By: 
Ignacio Calvo

Its website brings a slew of expectations and anticipations, the promise of a new way to escape. We are told that from the moment you book a ticket to the warm welcome you receive when you arrive aboard, Air Canada Rouge offers a new way to vacation. But is it all it promises?

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