Organisations need to move faster, change the way they used to do things, bring down the silos and integrate user experience in their process. Customers’ behaviour are changing all of the time and they want more and more!
We’ve seen new forms of wireless communication like Bluetooth and RFID spread in recent years. Even more recently, we’ve seen variants like Beacons and NFC (Near Field Communication) emerge. NFC is considered to be secure and widely applicable thanks to its use in mobile phones. Nonetheless, uptake in Canada and the US has been slow.
Here's an overview of how NFC technology is increasingly becoming part of our daily lives.
At Apple’s recent “Spring Forward” event, the company unveiled several new products: the Apple Watch, a new Macbook, HBO GO on Apple TV… and a less glamorous but very important product called ResearchKit.
In highly competitive markets like retail, customer service is critical in differentiating oneself from the competition. But what is the quality of this service in the ecosystems of large businesses and government organisations, where the customers are captive?