ResearchOps is the people, mechanisms, and strategies that set user research in motion. It provides the roles, tools, and processes needed to support researchers in delivering and scaling the impact of the craft across an organization

The primary goal of ResearchOps is to enhance the efficiency, accessibility, and impact of user research activities for teams, including researchers, designers, product managers, and other professionals involved in product and service development.

• Support UX Researchers doing research, increasing the efficiency and impact of research
• Learn about the key building blocks of ResearchOps, and turn knowledge into action
• Once you’ve finished the training, you have the means to kick-off User Research Operations practices in your organization

More organizations are becoming aware of the importance of UX research. However, they often encounter significant challenges, such as:

• Inefficiencies in research processes, including recruitment, governance, and knowledge transfer.
• ResearchOps roles lacking the necessary tools and methodologies to perform effectively.

To overcome these hurdles, organizations need better processes that enable them to reduce costs while achieving more.

 

This course is for anyone interested in research operations (PO/PM, lead designer, designOps, designer, researcher…), product teams (and others) who want to scale up the user research.

The context of organizations

• Why customer centricity is one of the most strategic challenges of organizations today?
• The history of ResearchOps

Introduction to ResearchOps

• What is ResearchOps?
• The 6 ResearchOps components
• How ResearchOps can support teams
• Concrete examples of successful implementation of Ops

How to operationalize?

• ResearchOps as a service
• How to start with your Ops service
• How to measure and show the value of Ops

Mapping the state of your research practice 

• Identify who are your future ResearchOps users
• Mapping the current state of the Research practice in your organization

Follow-up Call 

• Review the Research Blueprint with your trainer
• Define the action plan for your ResearchOps service (including KPI to monitor progress & impact)