Are your customers satisfied with your products and services?
User tests show the difficulties your users experience. Testing ensures satisfaction while reducing the risk of delivering an inappropriate product.
Usability testing reveals any difficulties experienced by the users. This process also validates effectiveness, usability, navigation, satisfaction, emotions, etc.
Usability tests are conducted with a representative sample of users;
Tests can be performed with small or large participant samples, depending on the context;
Possible to test various platforms and devices (web, mobile, tablet, etc.);
Flexible location: Tests can be performed in the Yu Centrik laboratory, at your office, or even remotely;
Our laboratory's observation room is equipped with a two-way mirror which allows clients to observe tests;
Test objectives can be both quantitative (e.g. number of unassisted task completions, task completion times) and qualitative (e.g. perceptions, opinions).
What happens during a test?
Test scenarios are defined based on predetermined objectives, which may be qualitative and/or quantitative. A moderator asks the participant to perform the specific tasks. Each individual interview session is recorded. Collected data is compiled and analyzed to evaluate the objectives and reveal usability issues.
When to use:
User testing can be performed at any time:
During the interface design process
On an existing product
What you get:
Usability test results in a detailed report of observations (quantitative and/or qualitative), usability recommendations and strategic recommendations.
These recommendations are based on participant feedback, interactions with the participant and non-verbal observations during the session.