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Personas or users archetypes
Opposite perception diagram
Personasor users archetypes
we conducted a field study with existing customers or potential customers in different markets. The analysis of data using statistical tools allowed us to build Personas to emphasize the user's characteristics, motivations and attitudes.
What we did: 
Customer Research
Personas

The personas that we built are used for the design of all the client's touchpoints within the company.

 

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